At Shenzhen Exploiter Company, we value every customer and strive to ensure you are fully satisfied with your purchase. If for any reason you are not completely happy with your order, our return and exchange policy makes the process simple and transparent.
Eligibility for Returns
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Returns or exchanges must be requested within 14 days of receiving the goods.
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Items must be unused, undamaged, and in their original packaging.
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Customized or special-order products are non-returnable, unless there is a confirmed quality defect.
How to Request a Return
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Please contact us by email at [info@wallskin.cn] with your order number, product details, and reason for return.
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Our customer service team will review your request and provide specific instructions for returning the goods.
Refunds & Exchanges
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Once we receive and inspect the returned goods, we will process your refund or send a replacement product.
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Refunds will be credited to your original payment method within 7–10 business days.
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If you prefer an exchange, we will arrange shipment of the replacement item after confirming the return.
Shipping Costs
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If the return is due to our error or product defect, we will cover the return shipping costs.
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If the return is due to personal reasons (e.g., wrong size, change of mind), the buyer is responsible for return shipping fees.
Customer Support
We are committed to providing reliable after-sales service. For any questions or assistance regarding returns, please contact us:
📧 Email: [info@wallskin.cn]
📞 Phone: [+86 13760481641]